REAL Software Adds Priority Phone Support Options
Technical Support Options Enhanced By Addition of Paid Priority Phone Support to Supplement Free Web-based MethodAUSTIN, Texas (November 5, 2002)— REAL Software today announced the availability of paid priority technical support. The new support offerings give developers the security and flexibility they require and provide all customers with access to the appropriate level of assistance. The free web-based system continues unchanged and those developers who need ready access to first-line support for their mission-critical projects now have several options to choose from.
“Our customers can now choose the level of support that matches their needs,” said Geoff Perlman, president and CEO of REAL Software. “We will continue to provide high quality web-based support while also meeting the needs of customers who require more immediate attention.”
“Priority phone support is something we asked REAL Software to provide,” said David Merryweather, chief information officer of CEI Learning. “Access to Premiere Level technical support assures us that REALbasic is the right development platform for our most critical projects.”
There are now five options to choose from in addition to the free web-based support method. All of the new plans offer phone support. Customers may select Single Incident support or choose one of the three subscription plans. Each subscription plan offers an escalating number of incidents and response priority and support contacts at the developers’ organization. Additional support for REALbasic plug-in developers is also available. Support plans range in price from $49.95 for a Single Incident to $2,499.95 for the Premier plan with unlimited incidents, one day response time, and access to Directed Engineering Services. Details of each plan are available on the website at www.realbasic.com/support.
REALbasic is the powerful, easy-to-use tool for creating your own software for Macintosh, Mac OS X, and Windows. It runs natively on Mac OS X as well as earlier versions of Macintosh System software. It allows programmers of all skill levels to develop their software with a single set of user interface elements and code without requiring any platform-specific adjustments.
REALbasic is available for US$149.95 for the Standard Edition and US$349.95 for the Professional Edition packages, direct from REAL Software. REAL Software offers academic and volume discounts as well as license-only and subscription options. In addition to US English, REALbasic is available in Dutch, French, German, Italian, Portuguese, and Japanese.
About REAL Software
For everyone who seeks the flexibility to create their own software, REAL Software provides REALbasic, a powerful, easy-to-use software development tool for Windows and Macintosh. REAL Software, Inc. was founded in 1996 and is based in Austin, Texas. For more information visit www.realsoftware.com or call 512.328.7325.
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©2005 REAL Software, Incorporated. REAL Software, REALbasic and the REAL Software cube logo are registered trademarks of REAL Software, Inc. All other names mentioned are trademarks or registered trademarks of their respective holders in the United States and other countries.