Re: missing dll on NT - further info

[Andrew <andrew dot b at ihug dot co dot nz>]

Hi all,

I have just received this info as a follow up:

"Downloaded the new player, unzips fine, when attempting to run, error window pops up "OLEMainThreadWndName: VTCPlay.exe - Entry Point Not Found" is in the title bar of the error window. Error window says "The Procedure entry point Create Toolhelp32Snapshot could not be located in the dynamic link library KERNEL32.dll

When you click OK, another window pops up with the title bar "Unhandled Exception"

The hex code in the window is:

Unhandled Exception c0000005
AT address   0000000"

It sounds as though it may be the tooltips that are causing problems....is this a known issue?


Yours cheerfully,


Andrew Bush

On Thursday, August 1, 2002, at 01:32 PM, Andrew wrote:

> Hi all,
>
>
> I have a client who distributes the product to various users.
> He has just emailed me as follows:
> "Do you know if this is a NT service pack upgrade issue? I have had 2 NT
> users this week, that have received the message that the VTC player
> could not be installed because of a missing dll file."
>
> (we dont use an installer...so by installed they just mean 'could not be run')
>
> Has anyone else seen this?  Its an averagely large application that uses quicktime and a couple of small custom plugins for getting/setting the volume and getting the length of a movie being played from a server, but most of what it does is fairly standard realbasic code.
>
> Its written using rb 4.02 on osx.
>
> any and all suggestions are welcome :)
>
>
> Yours cheerfully,
>
>
> Andrew Bush
>
>
>
> The word for a society where everyone is pulling together is 'Tyranny', in a free country everyone tends to pull in different directions.
>
>
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