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Why I've returned my license for a refund

To: REALbasic Network Users Group <realbasic-nug at lists dot realsoftware dot com>
Subject: Why I've returned my license for a refund
From: Markus Winter <markus_winter at blueyonder dot co dot uk>
Date: Fri, 30 Nov 2007 11:00:40 +0000
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Delivered-to: realbasic-nug at lists dot realsoftware dot com
Thread-index: AcgzQD6GfTFaMp8zEdyylgAX8sM2Tg==
Thread-topic: Why I've returned my license for a refund
Hi all,

I had taken on a project in July to write a handbook and cross-platform
program for transcribing movie files. However during the course of the
project I found that MoviePlayer is so badly broken on Windows it isn¹t
funny anymore.

Just to name a few:

MoviePlayer position moves/tiles when new movie is loaded
http://www.realsoftware.com/feedback/viewreport.php?reportid=uanzflac
VERIFIED SINCE 2005 (!)

MoviePlayer1 control ignores .SelStart and .SelLength properties
http://www.realsoftware.com/feedback/viewreport.php?reportid=midmtipo
VERIFIED SINCE 2005 (!)

MoviePlayer.position returns always zero on Windows when using WMP
http://www.realsoftware.com/feedback/viewreport.php?reportid=zymqlzju

and just this morning I found

movieplayer.position on windows can be set to only 1 sec accuracy
http://www.realsoftware.com/feedback/viewreport.php?reportid=lajsaivf

I've now reached a point where I might have to repay the advance and tell
them I can't do it.

I appreciate that RS probably had a lot of work to do with Vista & Leopard,
but this is basic functionality. What¹s the use of namespaces etc if simple
things like this don¹t work?

And looking over the R5 release notes I see lots of cosmetic fixes but the
big bugs just don¹t get tackled - and haven't since 2005!

I had renewed my RB Pro licence in September but have now returned it for a
refund ­ REALbasic is simply unusable for me as I need cross-platform
capability that works. And REALbasic doesn't.

I have no intention of abandoning REALbasic - on my Mac and for my Mac it
works nicely. But unless they actually deliver basic cross-platform
capabilities again I won't renew.

Best Regards

Markus





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