On 29-12-2007 11:24, "Richard Altenburg (brainchild.nl)"
<realbasic at brainchild dot nl> wrote:
> One of my customers has used my program Picture Patrol 1.5.1, built with RB
> 5.5.4 and the MBS plugin of 2005, succesfully on Windows XP Home for a few
> weeks in November and December 2007.
>
> Since about 10 days, after no new installs except some Windows updates, he
> runs into an error when he starts the program. I try to create a log file in
> my program for him, but this doesn't even get created. A Dr. Watson log
> tells me this:
>
>
> "Application error occurred"
> "App: C:\Program Files\Picture Patrol XP 1.5.1\Picture Patrol XP 1.5.1.exe
> (pid=4772)"
> "Exception number: c0000005 (access violation)"
I am glad that, thanks to a very intelligent customer and hints from Joe
Huber, I can now answer my own question.
What the customer did, was install a new version of QuickTime, but not
allowing it to make some registry changes (his copy of BitDefender warned
him about it, and he just did not want to allow the changes). This left him
with a non-functional install of QuickTime.
Picture Patrol can run without QT, but as it now turns out, not with a
non-working install of QT.
After a fresh install of QT, and allowing the registry changes, Picture
Patrol runs flawlessly again. Happy customer, happy me.
Thanks for your thoughts. And have a Happy 2008!
--
Richard Altenburg - www.brainchild.nl
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