Re: Bug Reporting tools (was Serial port bug)

[Karen <keatk@verizon.net>]

On Jun 30, 2009, at 3:03 PM, Wade Maxfield wrote:

> 1) The ability to look and see if someone else has encountered a bug
> 2) The ability to "vote" for a bug fix
> 3) The ability to see workarounds for bugs.
Their old system had all that...

IMO the problems with the old system was not so software as simply  
not putting enough manpower into maintaining the database properly.
By that I mean closing out fixed bugs or bugs that new features/ 
versions made irrelevant, merging duplicate reports, etc. All of that  
is expensive to do and no software can change that. I think it's  
happening again in FogzBugs.
The only thing that can fix the real problem IMO a VERY strong  
commitment to quality and committing enough resources to ensure it...
Something to be fair, I don't think RS has been able to afford the  
cost of.
- Karen

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