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Re: Bug Reporting tools (was Serial port bug)

To: REALbasic NUG <realbasic-nug@lists.realsoftware.com>
Subject: Re: Bug Reporting tools (was Serial port bug)
From: Russ Tyndall <fitzbew@nc.rr.com>
Date: Tue, 30 Jun 2009 16:25:59 -0400
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On Jun 30, 2009, at 3:03 PM, Wade Maxfield wrote:

1) The ability to look and see if someone else has encountered a bug
2) The ability to "vote" for a bug fix
3) The ability to see workarounds for bugs.  Maybe a Wiki that Real
Employees post to?
(I know there are other wikis out there, but not a "bug" wiki. Perhaps
make it by subscription
only so the dirty laundry is not aired to potential buyers?)


  We used to have 1,2,3 of the LIKE section.

Yeah, the old feedback system had a powerful "social" or "collaborative" aspect to it that I really miss. I didn't realize how much I liked it until it was gone.

Folks would sometimes add very useful workarounds for the bugs they had found. I can't even estimate how much grief these workarounds saved me.

Under the current system, there is no way of knowing whether any other human being has seen our reports, unless some action is taken on them.

Of course, by no means is REAL's FogBugz implementation finished and it's probably a pretty safe bet that we'll like future changes.

-----------------
Russ Tyndall
Wake Forest, NC




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