Support

We have put together a series of Frequently Asked Questions to help you along your way with our products, supports, and other things. If your question is not listed on any of these lists, please contact Customer Service.

 

Frequently Asked Questions

1. How much does Real Studio cost?
   If you write software for yourself, the Personal Edition is probably the right choice and is $99. If you are writing software for others or are a part-time developer, purchase the Professional Edition for $299. Real Studio Enterprise Edition is available for full-time professional software developers and is priced at $995. If you are a student or are affiliated with an academic institution, you're in luck because we offer academic discounts.
2. How much are Real Studio renewals?
   Each new Real Studio Personal and Professional Edition license includes six months of updates. When your update plan expires you can renew it or you can continue to use any new version released before your update plan expired. Update plans may be renewed for one year (12 months at a time). Update plan renewals are $149 for Professional Edition and $49 for Personal Edition.
   
   Real Studio Enterprise Edition new licenses come with one year of updates. Renewals for Enterprise Edition are $495.
3. How often are updates released?
   Real Software releases updates at least every 90 days.
4. What is the difference between Personal Edition, Professional Edition and Enterprise Edition?
   Real Studio Professional Edition is intended for use by part-time developers and Personal Edition is intended for use by hobbyists, educators and students. Real Studio Enterprise Edition is best for full-time commercial developers. Professional Edition and Enterprise Edition are most often used by people who are making software for other people to use. Personal Edition is most often used by people who are making software for themselves. Professional Edition offers many features that are not available in the Personal Edition. Enterprise Edition includes all of the features of Professional Edition and more! Technical support is provided only on Professional Edition and Enterprise Edition. This chart should help you compare the features of each edition.
5. What are the system requirements?
   View the system requirements page.
6. Can I use my Windows license key on a Mac? (or vice versa)
   Not for Personal Edition or Professional Edition - each license key is specific to a particular platform. With Enterprise Edition, however, you get one license key that is good for all three platforms.
7. Does my license key work with Real Studio on Mac, Windows and Linux?
   Your Real Studio Personal or Professional key will only work on the platform for which you purchased it. With Enterprise Edition, your key will work on any platform.
8. Will Real Studio projects work on any platform?
   Yes. The Real Studio project file format is completely portable.
9. If I use the Personal Edition, can I still sell my applications?
   Yes. You can sell your application if you have Personal Commercial Edition. You can not sell your application with the Academic version.
10. I see that some features have been deprecated or scheduled for removal. What does this mean?
    To remain modern and dependable, we must update our underlying technology from time to time. Rarely, this means removing functionality. However, we won't remove something until we have provided an alternative solution for those that still need the functionality.
    
    "De-emphasize" means that we have no plans to add new functionality to this feature and it will be deprecated in a future release, once a suitable replacement has been found.
    
    When a feature is "deprecated" we will no longer be doing any development, including bug fixes. At this point, we will indicate when we plan to remove it. View list of deprecations.
11. How do you create a namespace in Real Studio?
    Add a module to your project then right-click (control-click with the Mac) on the module and choose Class, Interface or Module from the Add To Module menu item. The items you add are then accessible via the name of the module which acts as a namespace.
12. Does Real Studio have USB support?
    Most USB devices have a chip in them that makes them appear as a serial device. Typically this chip is an FTID chip. If the device has this chip, you can communicate with the device via our SerialPort class. If that does not work for you, the Monkeybread plug-in has USB support for a handful of specific types of devices.
13. What database servers can I connect to?
    With Real Studio Professional Edition and Enterprise Edition you can build front-ends to database servers in Oracle, Postgres, ODBC, Microsoft SQL Server (Windows only) and MySQL.
14. I am an Enterprise user - how do I use the included support?
    To use the priorty support that comes with Enterprise Edition you can contact Technical Support at 866-825-2114 or via this form.
15. Why does my Real Studio license expire?
    Your Real Studio license key is always yours and you can use it indefinitely with any Real Studio releases released before the expiration date of your license key. What the expiration date means is that after that date you won't have access to new Real Studio releases. If after your license's expiration date you wish to have access to new Real Studio features/releases you can puchase a renewal for either 12 or 24 months.
16. How do I join the Beta Program?
    To join the Real Software Beta Program you will log into your account on our website and go to My Account. Within My Account there is an option for Beta Program. Click that and join. You will immediately be placed on the Betas mailing list and gain access to Beta downloads. You must have a current license to join the Real Software Beta Program. At this time, the Web Edition Beta is open only to current Enterprise edition users.
17. Can I upgrade my license to Professional or Enterpise Edition?
    Yes, you can upgrade your Personal Edition key to Professional Edition or Enterprise Edition. Professional Edition keys can be upgraded to Enterprise Edition only. Each upgrade includes 6 months of updates.

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