I lost my license key, will you send it to me? You can find all your license keys in your Account. If you have not done so already, register your account by selecting Create New Account. Use the email address linked to your Real Software account to set up a username and password. Once logged in you can access your license keys in My Account -> My License Keys. If you do not know what email address to use or need to update your email address, please email Customer Service.
Can I use my Real Studio license key on more than one computer? The Real Studio license allows you to use your license key on up to two computers of the same Operating System, but you are allowed to use only one computer at a time. With Real Studio Enterprise Edition, however, you may use your license key on any platform as long as you are the only person using it.
My email address has changed, how can I update it in the Real Software database? Log into your Real Software account on our website and go to my Account -> Contact Information to edit your email address.
I need a little more time to evaluate Real Studio. Can you extend the length of my demo? At the end of your demo period you will be able to request an extension if you have not yet purchased a license. If you need more time than what is provided by the extension, please contact Customer Service.
I would like to transfer my license to someone else. How do I do that? The Real Studio license agreements allow you to transfer your license after you receive permission from Real Software. To obtain permission, please contact Customer Service.
How do I download an old version of Real Studio? You can download the current version from the download page of this website. You must login to your account to gain access to older versions that your license key permits. Please contact Customer Service for more information.
What happens when my update plan ends? All new Real Studio Personal, Professional & Web Edition licenses include a six-month update plan and new Real Studio Enterprise Edition licenses come with one year of updates. With those updates, you will receive all of the Real Studio releases during that time. When your update plan ends you may continue to use any release that shipped while your update plan was active, but you will be unable to use any new releases until you renew your update plan.
Can I extend or renew my plan? Before your update plan ends you can extend it for one year at a time. This adds time to the end of your update plan. After your update plan ends you can renew it for one year at a time. This provides you with one year of updates from the date on which you purchase the renewal.
How do I subscribe or unsubscribe from the mailing lists? You can manage your mailing list subscription(s) by visiting our Mailing Lists page.
How do I return my purchase? All software purchased from the Real Software online store is covered by a 90-day money back guarantee. If you would like to return something during this 90-day period, please contact Customer Service.
Does Real Software accept purchase orders? Real Software accepts purchase orders from educational institutions, governmental entities and pre-approved businesses. For more information about this or Blanket Purchase Orders, please contact Customer Service.
How do I set up a wire transfer? If you would like to pay via a wire transfer, please contact Customer Service.
Where do you accept American Express for payment? We only accept American Express in the United States.
What do I do if my question is not listed here? If you cannot find your question on this list, please contact Customer Service.
