How do I contact Real Software Technical Support? Real Software Technical Support can be contacted online via this form. You must have a current Real Studio Professional, Web or Enterprise Edition license key to contact Technical Support. Enterprise Edition users can reach Real Software Technical Support via the phone at 866-825-2114.
Why should I join the Priority Support Program? A Priority Support Program membership is recommended for any developer who relies on Real Studio as an essential part of their business. The executive access benefit gives you an opportunity to share your feedback directly with Real Software's senior management. The program gives you high priority assistance from Real Software's expert team of technical support professionals.
Do I have to purchase a Premier Support Membership to join the Consulting Referrals Program? No. You can purchase the Developer Referrals Program Membership separately or in addition to your Premier Support Plan.
What is included in Professional, Web and Enterprise edition technical support? The Technical Support staff will not write your code or debug your application for you. If you have a question about a 3rd party plugin or class, it is recommended that you contact that distributor prior to contacting Technical Support.
Questions like how do I do this this? are totally appropriate. We do our best to answer questions and if you are not sure if it's included in your Technical Support plan, just ask!
How do I log into Feedback? You can log into Feedback using your Real Software website username and password.
How do I get removed from Feedback emails for a specific case? Removing a Feedback case from your favorites list will remove you from email for that case.
Why won't Feedback allow me to enter a bug report? There are two reasons this may happen. 1) Your Real Studio license key has expired, only current license key holder can enter new bug reports into Feedback; or 2) You have not yet search for your issue, Feedback requires that you first search for an existing bug before you can enter a new one.
I am a Real Software customer, but when trying to register for the Real Software Forums I receive the following message: "Our forums are only accessible to our customers. Please create an account on our main website first." How do I register for the forums? To register for the Real Software User Forums, you must use an email address linked to a valid license key or trial key. If you do not know what email address to use or need to update your email address, please contact customer service.
Can I use my Real Software website username and password to log into the Real Software Forums? No. The account you create for the Real Software website will not access the Real Software User Forums. You must register for the Real Software User Forums separately, using an email address that is linked to a valid license key or trial key.
