Priority Support Frequently Asked Questions
Why should I join the Priority Support Program?
- A Priority Support Program membership is recommended for any developer who relies on REAL Studio or REAL Server as an essential part of their business. The executive access benefit gives you an opportunity to share your feedback directly with REAL Software's senior management. The program gives you high priority assistance from REAL Software's expert team of technical support professionals.
Do I have to purchase a Premier Support Membership to join the Consulting Referrals Program?
- No. You can purchase the Consulting Referrals Program Membership separately or in addition to your Premier Support Plan.
I am an Enterprise Edition user - how do I use the priority support?
- To use the priorty support that comes with Enterprise Edition you can contact Technical Support at 866-825-2114 or via this form.
What is included in REALbasic Professional and REAL Studio technical support?
- The Technical Support staff will not write your code or debug your application for you. If you have a question about a 3rd party plugin or class, it is recommended that you contact that distributor prior to contacting Technical Support.
Questions like how do I do this this? are totally appropriate. We do our best to answer questions and if you are not sure if it's included in your Technical Support plan, just ask!
