REAL Software provides customer service and technical support in eight languages for users around the world.
Free Support for Part-Time Developers and Hobbyists
REAL Software provides web-based technical support for any REALbasic Professional Edition user or REAL Server user with a current update plan.
All users are encouraged to ask the community via the REAL Software forums or mailing lists.
Premier Priority Support for Professional Developers
If you depend on REALbasic, REAL Studio and/or REAL SQL Server to make your living, you need your support issues to be a top priority when you contact us. That's why we created the Priority Support Program.
The Premier Support Program is for developers and teams who need the highest level of support when it comes to technical issues. Members of the Premier Support Program will also receive these other great benefits:
- Highest priority for technical issues
- Monthly phone call from CEO Geoff Perlman to discuss strategic and technical direction
- Five individuals within your organization can contact our support staff
$3,000 per year
Support Response Time
| Edition | Response Time |
| Premier Priorty Support | Same day |
| REAL Studio | Up to 2 days |
| Professional | Up to 5 days |
Consulting Referrals Program
The Consulting Referrals Program is for developers who provide consulting services to find new business opportunities from consulting leads available only to program members. On average members receive over 90 consulting leads per year, about 8 leads per month. There are developers in this program that make more than $100,000 a year from these leads and many find that the first job they get more than pays for the annual membership cost ($1000 per year).
Once you purchase your membership you will be placed on a special mailing list for the consulting leads. People who are looking for a consultant will visit our Find a Consultant page, fill out the form and submit it. After it is verified by Customer Service, the lead will be submitted to the list.
