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Priority Support Options

We provide customer service and technical support in eight languages for users around the world. Web-based technical support is available for any Real Studio Professional, Web and Enterprise Edition user with a current update plan. Telephone technical support is also included for all Real Studio Enterprise users with a current update plan.

All users are encouraged to ask the community via the Real Software forums or mailing lists.

Premier Priority Support for Professional Developers

Edition Response Time
Premier Priority Support Same day
Real Studio Enterprise Edition Up to 2 days
Real Studio Professional Edition Up to 5 days
If you depend on Real Studio to make your living, you need your support issues to be a top priority when you contact us. That's why we created the Priority Support Program.

The Premier Support Program is for developers and teams who need the highest level of support when it comes to technical issues. Members of the Premier Support Program will also receive these other great benefits:

  • Highest priority for technical issues
  • Monthly phone call from CEO Geoff Perlman to discuss strategic and technical direction
  • Five individuals within your organization can contact our support staff

One year and six month plans available in our store.

Developer Referral Program

The Developer Referrals Program allows developers who provide consulting and development services to find new business opportunities from leads available only to program members. On average members receive over 90 consulting leads per year, about 8 leads per month. There are developers in this program that make more than $100,000 a year from these leads and many find that the first job they get more than pays for the membership cost. Six month and one year membership options are available.

Once you purchase your membership you will be placed on a special mailing list for the developer leads. People who are looking for a developer or consultant will visit our Find a Developer page, fill out the form and submit it. After it is verified by Customer Service, the lead will be submitted to the list.